Privacy Policy

1. Introduction

LekkerLounge respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through our payment gateway — we do not store card details)
• Browsing behaviour and cookies

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate order updates and shipping notifications
• Provide customer support
• Send promotional content (only with your consent — you may opt out at any time)
• Improve our website and customer experience

4. Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Payment transactions are processed through PayFast, which use industry-standard encryption and security protocols.

5. Third-Party Sharing

We do not sell or rent your personal information. We may share data with trusted third parties solely for the purpose of fulfilling orders, including:

• Payment processor (PayFast)
• Courier and delivery services
• Email marketing platforms (with your consent)

6. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, though this may affect website functionality.

7. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Object to the processing of your data
• Withdraw consent for marketing communications

To exercise any of these rights, please contact us at thethreadcpt@gmail.com.