Refund Policy

1. Returns Window

We accept returns within 14 days of delivery, in accordance with the South African Consumer Protection Act. To be eligible for a return, items must be:

• Unused, and in original condition
• In the original packaging with all tags attached
• Accompanied by proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used, inflated, or removed from their original packaging (for hygiene and safety reasons)
• Items purchased on sale or marked as final sale
• Items showing signs of wear, damage, or alteration caused after delivery
• Gift cards

3. How to Request a Return

To initiate a return, please contact us at thethreadcpt@gmail.com with:

• Your order number
• The item(s) you wish to return
• Reason for the return
• Photo of the item in its current condition

We will respond within 2 business days with return instructions.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method.

5. Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. We recommend using a tracked shipping service for returns.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

7. Exchanges

We offer exchanges for items of equal value, subject to availability. To request an exchange, follow the same process as a return.